Instrument Service & Maintenance
Service and support designed to maintain performance and ensure continuity of work.
Oregon Physics service and support for the MIBIscope™ platform are designed to maintain instrument performance and support consistent, reliable operation across research programs. From installation and operator onboarding through long-term system operation, service options are structured to align with your level of coverage, responsiveness, and internal capability.
When system performance is disrupted, service is focused on restoring operation quickly while minimizing impact to critical experiments, project timelines, and lab productivity.
For most labs, Full-Service Support is the most effective path to maintaining system performance and minimizing operational risk.
Choose the level of support that aligns with your program
Full-Service Support
A comprehensive support model designed for labs that require predictable performance, priority response, and minimal operational disruption.
Includes prioritized response, planned maintenance, and expert technical support, with Oregon Physics managing system performance and service coordination to reduce internal burden.
Access to MIBI imaging services during downtime helps maintain project continuity and avoid disruption to critical workflows.
Basic Service Support
A structured support model designed for labs that manage routine maintenance internally while accessing support as needed.
Customers perform defined maintenance tasks and purchase parts, field service, and additional support as required. Troubleshooting and service support are available through prepaid service packages, scoped based on the level of support required.
This model provides guided access to support and components, with standard pricing aligned to system usage and internal capabilities.
Recommended for experienced teams with established internal maintenance workflows.
Compare Service Models
Service plans are designed to support different operational approaches, from fully supported environments to internally managed systems with structured access to service.
| Feature | Full-Service | Basic Service |
|---|---|---|
| Response Time | Priority (24-48 hrs.) | Standard response (as available) |
| Service Access | Included | Prepaid service packages (as needed) |
| Parts & Labor Coverage | Included | — |
| Preventative Maintenance | Included | Guided |
| Troubleshooting & Repair | Included | Accessed through prepaid service packages |
| System Optimization & Validation | Included | Accessed through prepaid service packages |
| Continuity of Work (Downtime Support) | Access to MIBI Imaging services | On-demand imaging during downtime (fee-based) |
| Field-Serviceable Components | Included as part of service | Available for purchase (standard pricing, service discounts apply) |
| Cost Model | Fixed | Variable |
Maintain System Performance Without Interruption
Service workflows and field-serviceable components are structured to support rapid recovery, stable performance, and minimal disruption to ongoing work. Components align to service pathways, enabling faster identification, replacement, and return to operation.
Ion Source & Steering Assembly
Engineered by Oregon Physics
What Happens When Service Is Needed
When a service event occurs, components can be quickly identified and replaced using field-serviceable parts.
Full-Service Support
Complete system coverage, including diagnostics, part replacement, and system recovery along with access to MIBI imaging services during downtime to maintain project continuity.
Basic-Service Support
Guided maintenance and component replacement performed internally, with support available through prepaid service packages for troubleshooting, escalation, and advanced service needs.
Recommended Maintenance Kits for System Performance
Two maintenance pathways support routine stability and full system restoration.
Pre-configured maintenance kits aligned to real service workflows, helping teams maintain system performance, reduce downtime risk and extend system lifespan.
Kits follow recommended maintenance intervals and support both Full-Service and Basic Service workflows.
Core Stability Kit (6-Month PM)
Designed for routine preventive maintenance to sustain system stability and performance between major service intervals.
Key Components:
- Ion Detector
- Beam Acceptance Aperture (BAA)
- Air Filter Panel
- Polyclear
Recommended for routine maintenance between major service intervals to sustain performance.
Full System Refresh Kit (Annual PM)
Restores system performance and mitigates long-term degradation as components naturally wear, ensuring stability and data quality.
Key Components:
- Source Aperture (SA)
- Beam Acceptance Aperture (BAA)
- Wien Filter Assembly
- ToF Ion Detector
- Secondary Electron Detector
- Vacuum System, Compressed Air, Filtration, and Thermal Fluid components
Recommended for annual service events to restore and sustain system performance.
Annual maintenance kits are typically aligned with Full-Service Support, while interim maintenance kits support teams performing routine maintenance under Basic Service workflows.
Commonly Replaced Components
Browse components by category to support routine maintenance, replacement, and system recovery. Components are organized to align with recommended maintenance intervals and service workflows.
For teams operating under Basic Service, additional support is available through prepaid service blocks (2- and 5-hour options), providing flexible access to expert guidance when needed.
Build In-House Capability
Equip your team to operate, maintain, and support your MIBIscope™ with confidence. Training is designed to align with real service workflows, enabling routine maintenance, faster issue resolution, and sustained system performance.
For Daily Operations & Lab Teams
Designed for teams responsible for routine systems use and upkeep.
- Routine preventive maintenance procedures
- System care and best practices
- Basic troubleshooting and issue identification
- Performance monitoring and stability checks
For Technical & Service Teams
Designed for teams managing deeper system maintenance and recovery
- Component replacement (detectors, apertures, filters)
- Vacuum system handling and recovery
- Guided service workflows
- System optimization and performance tuning
Custom Training Programs
Training can be tailored to your team’s workflows and experience level. Sessions are scoped to specific applications, maintenance responsibilities, or service needs to ensure your team builds the right level of capability.
Outcomes
- Reduce reliance on external service
- Faster issue identification and resolution
- Improved system uptime and stability
Training supports both Full-Service and Basic Service models, enabling teams to expand internal capability while staying aligned with recommended service pathways.
Not sure which service model, training, or maintenance approach is right for your team?
Service & Support Overview
Key details on installation, service scope, maintenance responsibilities, and component access.
Maintain Performance. Protect Momentum.
Whether you require expert technical support or assistance with routine service activities, our team is available to help maintain instrument performance and program continuity.
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